Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition we sent it to you (or if damaged - in the same condition that you received it), unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at support@knivesproject.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

We do not cover the shipping or reshipment costs for items in case of a return.

The refund will be processed ONLY if the items are delivered back to the warehouse.

 

Lost in Transit

The refund requests will be considered after the expiration of indicated delivery time. Find out about Transit Time Estimates

Claims for packages lost in transit must be filed within 45 days of the original ship date. Claims submitted after this period will be ineligible for processing.

If you encounter delivery issues, please firstly contact the postal service handling your parcel for more information.

Knives Project Shop will not process lost-in-transit claims or offer refunds for orders marked as "Delivered" or orders that have a final scan.

The refund cannot be processed if there are delays in delivery due to an error in the information provided by the recipient, the inability to contact the recipient, the inability to deliver to the destination or any local failures in the work of the postal service. 

 

 

Damaged in Transit

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

After receiving a damaged item, you must notify our team about the damages within 14 days to be eligible for a refund or replacement.

To be eligible for a refund/replacement, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

 

Incorrect shipping information / non-returnable items

Refunds due to incorrect shipping information provided by the recipient cannot be processed. The only exception is if the parcel was sent back to the Knives Project warehouse by the carrier and its condition is subject to resale. However, the refund will only cover the cost of the item, shipping charges will not be refunded.

25-Year Limited Warranty

Knives Project warrants eligible Knives Project knives against defects in materials and workmanship for a period of 25 years from the original purchase date.

This warranty is provided to the original retail purchaser or the original gift recipient, provided that valid proof of purchase can be supplied.

The warranty applies only to products purchased directly from Knives Project or from an authorized Knives Project seller.

If a warranty claim is approved, the customer may choose either a refund for the affected product or a replacement product.

What the Warranty Covers

The warranty covers manufacturing defects that affect the structural integrity or normal functionality of the knife during normal household food-preparation use.

Covered defects may include:

• separation of the blade from the handle during normal intended use;
• cracking or failure of the handle caused by a manufacturing defect;
• structural failure of the blade caused by defective materials or workmanship;
• loose or defective components caused by an assembly or manufacturing issue;
• another material or manufacturing defect confirmed by Knives Project after inspection.

The presence of damage does not automatically mean that the product is defective. Each claim will be evaluated based on the condition of the product, the reported circumstances and the available evidence.

What the Warranty Does Not Cover

The 25-Year Limited Warranty does not cover damage caused by normal wear, misuse, accidents, improper care or use outside the knife’s intended purpose.

Examples of damage that are not covered include:

• normal dulling of the blade over time;
• scratches, scuffs, small dents, cosmetic marks or changes to the finish;
• natural changes in the appearance of the handle or blade;
• damage caused by cutting, chopping or striking bones;
• damage caused by cutting frozen food or other exceptionally hard materials;
• damage caused by using the knife on non-food materials;
• damage caused by prying, twisting, bending or striking the knife;
• chips, cracks or breakage caused by dropping or impacting the knife;
• damage caused by using the knife as a tool for purposes other than food preparation;
• rust, corrosion, staining or discoloration caused by moisture, improper cleaning, improper drying or improper storage;
• damage caused by washing the knife in a dishwasher;
• damage caused by exposure to excessive heat, fire, chemicals or corrosive substances;
• damage caused by improper sharpening;
• damage caused by unauthorized repair, modification, engraving or alteration;
• damage caused by failure to follow the product care instructions;
• loss or theft of the product;
• damage caused during shipping when the transit-damage claim was not reported within the applicable 14-day period;
• products purchased from unauthorized sellers or without valid proof of purchase;
• commercial, industrial or professional use, unless the relevant product description expressly states that such use is covered.

The warranty does not guarantee that the knife will remain sharp for 25 years. Blade sharpness naturally decreases through use and requires regular maintenance and sharpening.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

Note: The original Shipping Fee and Shipping Guarantee are non-refundable.